Glad you're here. If something isn't working or you have a question, write to us and we'll get back to you.
Email: support@sakta.co
Response time: usually within one business day.
The app can't find my workouts.
Make sure you granted Apple Health read access: Settings → Privacy & Security → Health → Sakta, and enable all categories. Then reopen the app.
How do I record a workout on my watch?
Open Workout recording in a strength, running, cycling, walking or mobility session, then Start recording. Grant the Health permissions you choose. You can pause, resume and finish, then choose whether to save to Apple Health. Missing heart rate is shown as unavailable, never zero. Set logging works without these permissions. A saved workout reaches Sakta after Health syncs with your iPhone. Swimming and combined workout recording are not available at this stage.
The plan doesn't fit me.
Ask the coach in chat for a change ("fewer days", "no Fridays"), or long-press a workout on the Plan screen to move, skip or add one. The coach rebalances the rest of the week and explains what changed.
How do I change my goal?
Settings → Goal → Change goal. A new plan proposal is built for you; your history is kept.
How do I delete my account or export my data?
Settings → Privacy & data. Export downloads a JSON file with all your data; deletion permanently removes everything from the server.
I hit a daily usage limit.
There's a generous daily limit to prevent abnormal load. It resets every day. If you hit it in normal use, please tell us.
This app is not medical advice. If you feel chest pain, dizziness, faintness or sharp pain — stop training and see a doctor.